Help Center
Find answers about your Qocial account, communities, content and settings. Qocial is the social network run by Kocial.
Answers about accounts and communities.
Getting Started
How do I create an account?
On Qocial, click “Sign Up” in the top navigation. You can register with email or sign up with Google/GitHub.
How do I join a community?
Open communities: click “Join Community” on the community page. Invite-only: you need an invitation link from a member.
What are the community types?
Open: anyone can view and join. Invite-only: requires an invitation from a community member.
Is it free to join communities?
Yes! Joining and participating in communities is free. Only community creation and management require a subscription.
Do I need technical skills?
No coding required. Our interface lets anyone create, customize, and manage a community with ease.
Communities
How do I create a community?
Click “Create Community” in the nav, fill in the name, description, and settings. Choose privacy (open or invite-only) and complete the process.
How do I manage my community?
Use the dashboard to view stats, manage members, moderate content, generate invitation links, and update settings.
How do I invite people?
Go to your community dashboard → Invitations → Generate Invitation. Share the link with others.
How much does it cost to create a community?
Pricing depends on the size of the community and the modules you turn on, so we quote it rather than publish a table. Write to sales@qocial.org and you will get a number back.
Every plan includes a dashboard to manage members and reach them by email.
Can I monetize my community?
Yes! You can offer paid memberships, exclusive content, or special access. Payments are easy to set up and manage.
Ideas & Content
How do I share an idea?
Navigate to the community → Click “Share Idea” or “New Idea” → Fill in title, description, optional URL → Submit.
How do I react to ideas?
Use reaction buttons: Up (support), Down (disagree), Hot (trending), Cool (innovative), Support, Care.
How do I comment on ideas?
Click an idea → Scroll to comments → Type in the text area → Click “Post Comment”.
Can I edit or delete my ideas?
Community owners and idea authors can edit or delete content. Check your community’s moderation settings.
What types of content can I share?
Ideas, questions, courses, and support articles. Each community can enable different content types.
Account & Settings
How do I update my profile?
Go to Profile from the account menu. Update your name, bio, and preferences there.
How do I change my password?
Go to Login → Click “Forgot Password?” → Enter your email → Follow the instructions in the reset email.
How do I delete my account?
Contact support at support@qocial.org. We’ll help you complete the account deletion process.
Where can I see my communities?
Click “My Communities” in the account dropdown to view communities you’ve joined or created.
How do I turn on dark mode?
On Qocial, click the moon/sun icon in the top navigation bar to toggle dark mode. Your preference is saved.
Custom Domain Setup
How do I set up a custom domain?
Configure DNS with your domain provider. Add an A record: Type A, Name @ (or blank for root), Value 139.59.25.37, TTL 3600.
What about subdomains?
For community.yourdomain.com: Type A, Name community, Value 139.59.25.37, TTL 3600.
How long until DNS propagates?
DNS changes can take from 5 minutes to 48 hours. Most take effect within a few hours.
Where do I add my domain?
After configuring DNS, update your domain in the community settings. You’re all set!
AI Sentiment Analysis
What is AI Sentiment Analysis?
A feature that analyzes sentiment and relevancy of comments. It helps community owners understand engagement and maintain quality discussions.
What does the AI analyze?
Sentiment (positive/negative/neutral), relevancy to the topic, confidence level, and detailed reasoning. Top-level comments and ideas are analyzed; nested replies are not.
Who can see the analysis?
Only community owners. Regular members cannot see the results—it’s for moderation and management.
Best practices?
Use AI analysis to guide moderation, but always apply human judgment. Consider context and your community’s guidelines.
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Still Need Help?
Can’t find what you’re looking for? Community rules and live support are on Qocial; for anything else, write to us directly.
